The following applies to every proposal, invoice, and build unless we have signed a
separate written agreement that says otherwise. Placing an order, paying a deposit,
or asking us to begin production work means these terms are accepted.
1. Quotations and scope
Prices shown on this page are starting points for the scope described, not fixed
quotations. Shoots are quoted per project on crew size, locations, and shoot days, and
retainer rates for ongoing content are quoted on volume and confirmed in writing
before a month begins. The scope of any project is limited to what is written in the
accepted proposal or invoice. Anything not written there — additional shoot days,
re-shoots, extra locations, talent or models, extra cuts and resizes for new formats,
voiceover, translation or subtitling in further languages, licensed music, drone or
specialist equipment, travel outside the agreed area, or ongoing content — is out of
scope and quoted separately. Quotations are valid for 14 days from issue.
2. Payment
Unless agreed otherwise in writing, 50% of the project value is payable in advance
before work begins and the balance is payable before final files are handed over.
Advance payments are non-refundable once work has started, as they cover time
already committed. Invoices are due on presentation. We may suspend work or withhold
delivery of source files where an invoice remains unpaid for 14 days or more. All
prices are exclusive of VAT and of any third-party fees, such as font or stock
licences, which are charged at cost.
3. Timelines and shoot dates
Turnaround times quoted on this page are working estimates for a standard project of
that type. The clock starts only once the advance payment has cleared and all brief
material, existing artwork, product information, and approvals we have asked for have
been received in usable form. Delays in feedback, material, location or supplier
requirements, or third-party approvals extend the timeline by at least the length of
the delay. Estimated dates are not guaranteed delivery dates and no penalty,
discount, or compensation arises from a timeline moving.
A shoot date is held only once the advance payment has cleared. A shoot cancelled or
moved by you with less than 48 hours' notice is charged in full, as crew, equipment,
and location bookings are committed by then. Where weather, access, permits, or
conditions outside our control make a scheduled shoot unworkable, we reschedule to the
next mutually available date at no additional fee, but third-party costs already
incurred remain payable.
4. Client material and responsibilities
You are responsible for the accuracy, legality, and ownership of all text, images,
logos, video, product data, and other material you supply, and you confirm you hold
the rights and licences needed to use it. We are not liable for any claim arising
from material you supply, and you agree to indemnify us against such claims. Where we
source stock assets on your behalf, the licence covers the delivered project only.
5. Revisions and approval
The number of cuts and revision rounds included is stated in your package or
proposal, and applies within the agreed scope. Further rounds, a return to a
direction previously set aside, changes to material already approved at picture lock,
or changes requested after a stage has been signed off, are billed at our prevailing
hourly rate. If we do not receive feedback within seven days of sending work for
review, the stage is treated as approved and the project moves on.
6. Music, stock, and licensing
Typefaces, stock imagery, icons, footage, and music used in a production remain the
property of their owners and are licensed on their own terms. Where a licence is
needed for your use — web, social, broadcast, paid advertising, or extended
commercial use — it is purchased in your name where the vendor allows, and charged at
cost. Licences are bought for the use described in the proposal; running the same
film as a paid ad, on broadcast, or in another territory may require an upgraded
licence at additional cost. Renewing or extending a licence after handover is your
responsibility, and we are not liable for claims arising from use beyond the licence
supplied.
7. Permits, locations, and releases
Filming and photography permits, location fees, and access permissions are your
responsibility unless the proposal states that we are obtaining them, in which case
they are charged at cost. Where people appear on camera, obtaining signed model or
appearance releases is your responsibility, and you confirm that everyone shown has
consented to the use described. We may decline to film where a permit, permission, or
release is missing, or where a location is unsafe, and time lost to that is treated
as a delay under clause 3.
8. Third-party services
Production work is delivered to platforms and suppliers we do not own or control —
social platforms, video hosts, ad networks, printers, and broadcasters. Their
specifications, compression, colour reproduction, aspect-ratio handling, format
requirements, and terms of use are outside our control. A platform re-encodes what
you upload, so the file it serves will not match the master frame for frame. If a
platform changes its formats or requirements after handover, the work needed to
adapt is a new chargeable job.
9. Support and maintenance
The support period stated in your package begins on the date final files are handed
over. It covers correction of defects in the work we delivered, straightforward
resizes and format exports of delivered material, and reasonable minor assistance
during normal business hours, Monday to Friday. It does not cover re-shoots, new
cuts, recuts for new campaigns, additional animation, retouching of frames not in the
agreed selects, or recovery from edits made by you or a third party to files after
handover.
10. Intellectual property
Ownership of the delivered final films, animations, and photographs transfers to you
only once all invoices have been paid in full, at which point the files listed in
your package are yours to use and to hand to another producer. Unused footage, outtakes,
and frames outside the agreed selects remain ours unless the proposal says otherwise.
We retain ownership of our underlying templates, motion rigs, presets, and process
assets, and may reuse them.
Third-party fonts, stock, and licensed assets remain licensed on their own terms.
Unless you ask us in writing not to, we may display the project in our portfolio,
case studies, and marketing.
11. Data, backups, and security
We take reasonable care with material and credentials supplied to us, and we keep
working files for a reasonable period after a project closes as a courtesy rather
than as an archiving service. Once files are handed over, keeping your own backup of
them is your responsibility. We are not liable for loss of files, artwork, or
material held on systems or accounts we do not administer.
12. Results
We produce to current best practice, but creative work is a matter of judgement and we
do not guarantee views, engagement, reach, sales, brand recognition, or any other
commercial outcome. Audience response, platform algorithms, and market conditions sit outside
our work and change independently of it.
13. Limitation of liability
To the fullest extent permitted by law, our total liability arising out of or in
connection with a project is limited to the total fees actually paid to us for that
project. We are not liable for indirect, incidental, or consequential loss, including
loss of profit, revenue, business, goodwill, or data, however caused.
14. Cancellation
You may cancel a project in writing at any time. Amounts already paid are
non-refundable and any work completed beyond the amount paid is invoiced at the point
of cancellation. If a project is put on hold by you for more than 30 days, we may
treat it as cancelled or charge a re-mobilisation fee to restart it.
15. Force majeure
Neither party is liable for delay or failure to perform caused by events beyond
reasonable control, including outages, provider failures, cyber attacks, government
action, or natural events.
16. Governing law
These terms are governed by the laws of the United Arab Emirates, and the courts of
Dubai have exclusive jurisdiction. We may update these terms at any time; the version
published here at the date of your invoice applies to that project.